In short
Most of this site is where I write about timber — the species library, the guides, the calculators and the series — and that part is free and sells nothing. Two things can be paid for: my time on your job, and Workshop Finds, where I sell odds and sods from my own workshop outright. These terms cover all of it, in plain English.
There’s also a free timber directory of independent yards, sawmills and makers, and the Timber Marketplace, a noticeboard where people advertise timber to each other.
About these terms
These terms cover your use of hawksburytimber.co.uk, any paid help you ask me for, and anything you buy from Workshop Finds. Hawksbury Timber is run by Shane Fullwood as a sole trader, from Unit J, Digby Studios, Digby Street, Ilkeston, Derbyshire, DE7 5TG; when these terms say “I”, that’s who they mean.
By using the site, you’re accepting these terms. If you don’t accept them, that’s fine — please don’t use the site.
The writing on this site
The guides, species notes, calculators and project ideas here are general guidance, researched from the sources listed on each guide. They are not professional advice about your specific project.
That matters most with anything structural. If you’re building something where getting it wrong could hurt someone or bring down a structure, get a qualified engineer or building professional to check it. I write about timber. I’m not a structural engineer.
On accuracy: I write carefully and correct things when I find them wrong, but I can’t promise every page is free of error, and timber itself varies. Treat what you read here as a well-informed starting point, not a specification.
On calculators: they produce estimates to help you plan, not guarantees about a particular board. Every piece of timber is different — that’s most of what the guides are about.
What I do, and what I don’t
I’m not a timber merchant, and I don’t hold merchant stock. What I do is help you work out what to buy, how much of it, and who to buy it from. The guides, species library, calculators and the timber directory are free.
When a job needs real digging, I’ll do the search for you: a Timber Sourcing Search (£49) or a Specialist Timber Search (£89), both set out on the Ask Shane page. You then buy direct from the supplier. Nothing on this site is an offer to supply you timber.
Occasionally I sell odds and sods from my own workshop on Workshop Finds; that’s covered below too.
Paid help — my time on your job
This is a service, and it’s charged. But it’s charged the honest way: we talk about what you need first, I tell you what it costs, and nothing starts until you’re happy with that. You will always know what it costs before anything begins. If your question turns out to be a quick one, I’ll just answer it.
Typical things people ask for: a sanity check on a species choice before you order, and an honest answer if it’s the wrong one; help reading a specification or a price you’ve been given somewhere else; working through what a job actually needs, in the sizes and quantities that exist; and pointing you at the right supplier for something awkward or specific.
What I’m giving you is my judgement, not a guarantee. I’ll tell you what I think, honestly, and where I’m not sure I’ll say so. You still decide what to do with it — and on anything structural, that still means getting an engineer to check it.
Paying. Paid help is charged through Stripe, on Stripe’s own page, using a payment link I email you once we’ve agreed the search and its price. Your card details go to Stripe and never to me. There’s no basket and no checkout on this site itself. The price is agreed with you in writing before any work starts, and it’s what you’ll be charged — I won’t add to it afterwards without asking you first. Paying is you asking me to start straight away, so work starts once you’ve paid, and results usually follow within 5 working days. For a job bigger than either search, I quote a fixed price first and email you a one-off payment link for that amount.
Buying from Workshop Finds
What you’re buying. Each listing describes one lot of timber: what it is, its size and its condition. Read the listing — the measurements and the description are the specification, and because these are one-offs, the thing you receive is the thing described, not an equivalent from a pile.
Paying. Where I’ve put a price and a payment link on a listing, you can buy it outright by following that link. Payment is taken by Stripe on Stripe’s own page; your card details go to Stripe and never to me. Prices are in pounds sterling and include VAT if I’m registered — I’m not, so no VAT is added.
Getting it. These are usually too awkward to post, so collection or delivery is sorted between us — the listing says what’s what, and I’ll arrange it with you after you buy. Any delivery cost is agreed with you before it happens, never added silently afterwards.
When something is reserved. If a listing is marked reserved, someone else has first claim on it. It isn’t available to buy, and I won’t take your money for it.
Your right to cancel — the 14-day rule
You’re buying at a distance, so under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel within 14 days, for any reason, and get your money back. You don’t have to give me a reason.
If you bought something from Workshop Finds:
- The 14 days start the day the timber reaches you. An email to hello@hawksburytimber.co.uk saying you’re cancelling is enough.
- Send it back within 14 days of telling me. You pay the return cost, unless it’s faulty — see below.
- I’ll refund you within 14 days of you telling me, back to the same card. I can hold the refund until the timber is back with me, or until you show me you’ve sent it — whichever comes first.
- Look after it until it goes back. You can handle and inspect it the way you would in a shop, but if its value drops because it’s been cut, machined, finished or left out in the weather, I can deduct that from the refund. Please don’t cut it up if you might send it back.
If you asked me for paid help:
- The 14 days start the day you pay, not the day you get anything through the post — it’s a service, so the clock runs from the contract, and the contract is made when you pay.
- If you ask me to start inside those 14 days and then cancel, you pay for the work done up to the point you cancel. That’s the proportionate amount, not the whole fee.
- If I finish the whole job inside those 14 days, the right to cancel ends when I finish it — that’s how the Regulations treat a service that’s fully performed. It only applies where you’ve expressly asked me to start straight away and you’ve accepted that the right would end. You ask for that by ticking the box on the Stripe payment page, and I confirm it to you by email before I begin. The box has to be ticked to pay, so if you’d rather not start yet, just don’t pay until you’re ready. Cancel before I start and you get a full refund.
If I’ve personalised something to your specification, or made it to your measurements, the 14-day cancellation right doesn’t apply to that — that’s the exception in the Regulations, and I’ll say so on the listing when it does.
Cancellation form
You don’t have to use this, but you can. Copy it into an email to hello@hawksburytimber.co.uk, delete what doesn’t apply, and send it within the 14 days.
To Shane Fullwood, Hawksbury Timber, Unit J, Digby Studios, Digby Street, Ilkeston, Derbyshire, DE7 5TG, hello@hawksburytimber.co.uk:
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods / for the supply of the following service: [what you bought]
Ordered on / received on: [date]
Name of consumer(s): [your name]
Address of consumer(s): [your address]
Signature of consumer(s) (only if this form is sent on paper)
Date: [date]
If something is wrong with it
Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose, and services must be carried out with reasonable care and skill. If what arrives isn’t what the listing said, or it’s faulty, that’s on me — tell me and we’ll sort it out. You don’t pay return postage for faulty goods, and you can choose a refund or a replacement. You can reject faulty goods within 30 days and get a full refund. If my paid help falls short of the care and skill you can reasonably expect, tell me and I’ll put it right or refund you.
Nothing in these terms affects those rights, or any other right you have under law.
The timber directory
The directory lists independent timber yards, sawmills, tree surgeons with mobile sawmills, and makers. A listing is free. If I ever charge for extra features on a listing, you’ll see the price before you sign up, and nothing is taken without you agreeing to it.
Each business is responsible for what its listing says, including any stock list and prices. “Verified by Hawksbury” means I’ve checked the business myself. It isn’t a guarantee of the timber or the service. Anything you buy from a listed business is between you and them.
I can turn down or remove a listing, for example if it belongs to a national chain or the details turn out to be wrong. Any business can ask me to change or remove its listing, and I will.
I may welcome new businesses in public posts on Instagram and Facebook, using their name, town and listing details only, never photos of their work. Ask and I’ll take a post down the same day.
The Timber Marketplace
Adverts on the Marketplace have their own terms, on the Marketplace page. In short, I run the noticeboard and I’m not part of any sale made through it.
Everything else on this site is free
Apart from paid help and Workshop Finds, nothing on this site costs anything. There’s no basket, no checkout and no way to pay me through the site for anything else. No money changes hands as a result of reading the guides, using a calculator or browsing the directory.
Copyright
Everything I’ve written here — the guides, the species library, the calculator copy, the project ideas, and in particular the guide series and the book — is my copyright.
You’re welcome to read it, use it to inform your own work, and link to it. You’re not welcome to copy it wholesale, republish it as your own, feed it into a content farm, or sell it on. If you’d like to reproduce something, ask me — I’m usually happy to say yes, and it’s a short conversation.
Using the site
Please use the site as it’s meant to be used: read it, use it to work out what you need, and get in touch if you want to. Don’t try to break it, don’t try to get into parts of it that aren’t yours, don’t scrape it wholesale, and don’t use it to do anything unlawful. I’m one person on a lorry most of the day, and I’d rather spend my time on the timber than on cleaning up after that.
Links to other sites
Where I link out, it’s because it’s useful — not an endorsement of everything on the other end, and not something I control. Their terms and their privacy practices are theirs.
Limits on my responsibility
I’m responsible for what I do and for what I’ve written. I’m not responsible for things outside that.
What this means in practice: the guidance here is general, and you decide how to use it — if you build something from a project idea on this site, the building is yours. If you use a calculator, the estimate is a starting point and the board in your hand is the truth. Where I’ve given you paid help, that’s my honest judgement and you still decide what to do with it. I can’t be responsible for a job going wrong where the thing you relied on was guidance or judgement rather than a specification.
What it doesn’t mean: this isn’t me dodging responsibility. If you buy something from Workshop Finds and there’s a problem with it, that’s between us and I’ll deal with it. If my paid help isn’t up to the care and skill you can reasonably expect, that’s on me too. And nothing in these terms is meant to exclude any right you have under law, including your statutory rights. Nothing here limits liability for death or personal injury caused by negligence, or for fraud.
If something goes wrong
Tell me. hello@hawksburytimber.co.uk. Most things are a conversation rather than a dispute, and I’d rather have the conversation first.
Changes to these terms
I’ll update this page if the way I work changes, and the date below will change with it. Terms were last updated on 21 October 2026.
Which law applies
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
If you’re a consumer, you keep the protections of the law of the country you live in — nothing here takes those away.